Submit a Complaint
We’re Committed to Listening and Improving
At Cayo Dental International, your satisfaction and trust are at the heart of everything we do. While we strive to provide the highest quality dental care and service, we understand that sometimes things may not go as expected.
If you’ve experienced any inconvenience or have concerns regarding our services, staff, communication, treatment, or billing, we encourage you to submit a formal complaint. Every complaint is treated seriously and handled with professionalism and confidentiality.
Why Submit a Complaint?
We believe that feedback — especially when critical — helps us grow and improve. Your complaint allows us to:
Investigate what went wrong
Offer resolutions and follow-up
Prevent similar issues in the future
Train our team better
What Can You Report?
You may use this form to report concerns related to:
Appointment delays or scheduling problems
Treatment quality or discomfort
Staff professionalism or attitude
Miscommunication or misinformation
Billing disputes or payment issues
Warranty claims on crowns, implants, dentures, or other prosthetics
Any other unsatisfactory experience
Branches Covered
Complaints can be submitted for any of the following locations:
Cayo Dental Elite
Cayo Dental International
Cayo Dental Orthodontic Center
Warranty-Related Concerns
If your complaint is related to a treatment covered under warranty (e.g., crowns, bridges, implants, aligners), please have your Warranty Card Number and Date of Issue ready. You’ll be guided to enter those details when you indicate that your complaint is warranty-related.
Response Time
Once submitted:
You will receive an email confirmation acknowledging your complaint.
Our management team will review the case within 48 hours.
You may be contacted for further clarification if necessary.
A formal response or resolution will be issued within 7 working days.
Confidentiality
Your privacy is important to us. All complaints are handled confidentially and are accessible only to authorized quality assurance personnel. No information will be shared without your consent.
Need Immediate Assistance?
If your issue is urgent and requires immediate attention, please contact us directly:
📱 Hotline: +94 71 718 9999
📧 Email: [email protected]
🏢 Head Office: No 911/2, Peradeniya Road, Kandy, Sri Lanka
Ready to Submit?
Please fill out the Complaint Submission Form below with as much detail as possible. Our team is here to support you and resolve the matter to the best of our ability.
